PLEASE NOTE THAT WE ARE ON HOLIDAY FROM 22/12/2022 UNTIL 03/01/2023.
Orders can still be placed during this period but will only be despatched as normal from 03/01/2023. We expect disruption to deliveries over the next few weeks because of the Postal strikes and the backlog that these will create. Please allow extra time for your order to reach you.

ROYAL MAIL STRIKE ACTION AND LAST POSTING DATES
Because of RM strikes due to take place on 9th, 11th, 14th, 15th, 23rd and 24th of December, there will be disruption to our collections and delays on delivery times. We will be working hard to get your goods out to you but please allow more time for delivery of your orders as a result of the delays this will cause.
Delivery is no longer guaranteed for Christmas.

UK Delivery Information

Postage is calculated at checkout. An estimated delivery time will also be given at the checkout. Depending on your order some items may be dispatched separately and so be received in more than one delivery. Please see below for further information.

Art Prints, T-Shirts and Mugs:
These are made to order and manufactured in the UK by our professional printer. They are delivered straight to you from our manufacturer and do not carry any additional customs charges for delivery to the UK.

Cushions:
These are made to order and manufactured in the EU and shipped directly to you from the EU.
CUSTOMS DUTIES NOTICE for Orders over £135
Cushions, T-Shirts and Mugs are manufactured and shipped directly to you from the EU. As these are classed as an import they may incur a customs charge for orders over £135.
For the UK, orders over £135 may incur an additional customs clearance/handling fee for goods received from outside of the UK. We can not accept responsibility for additional customs duties that are incurred when shipping goods that have been manufactured outside of a customers destination country. You (the customer) will need to pay these as the parcel won’t be released until payment has been received. We (the seller) can not accept responsibility for additional duties that are incurred and charged by customs authorities. Please note that, if you refuse a package on delivery, you will be liable to cover all shipping costs.

International Delivery Information

Some items are only available for UK Delivery – this will be stated in the product description.

Postage is calculated at checkout. An estimated delivery time will also be given at the checkout.

CUSTOMS DUTIES NOTICE

Please be aware that your country may have additional Import and Customs Fees.
If you live in a country where duty is payable on goods supplied from another country please note that this is not included within the cost of the order. These duties are established by each local government and are a legal requirement. These charges are all payable by the customer. Please note that, if you refuse a package on delivery, you will be liable to cover all shipping costs. We (the seller) cannot be responsible for any charges occurred, all of which are fully the responsibility of the customer and will need to be paid by the customer on receipt of the shipment. Rules vary by country so please do check with your local customs office if in doubt.

Customs clearance charges depend on the contents value. You (the customer) will need to pay these as the parcel won’t be released until payment has been received. The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods. The levels and thresholds of charges vary from country to country. We (the seller) cannot advise on what these may be or be liable for them. We (the seller) can not accept responsibility for additional duties and taxes that are incurred when shipping to other countries.

If you do wish to return an international order, any costs incurred, such as duties, will be the responsibility of the customer. As such, costs will be deducted from your return value.

Delivery Information for Furniture, Large items and Collection Only items

We only sell furniture and large items for collection from our studio or for local delivery by arrangement only. Furniture and large items are available directly from our studio or from the retailer shown on the item description. Browse our Furniture Art section to see what is currently available. 

Items that are for collection from our studio only will say so in the product description.

Purchased Furniture items can then be collected in person by appointment only. Please email mail@cutlooseart.com if you have any questions.

All available items can be viewed at our studio. We kindly ask that an appointment is made with us to do this.

Refund and Return Policy

For full information please see our terms and conditions page.

Cutlooseart Studio

Where to find us for collections.

The Cut Loose Art Studio is at the Curtisward Warehouse – Unit 7 Global Park Trading Estate, Station Road, Bampton, Devon, EX16 9NG.

By appointment only.

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